Pokémon Go is already far above and beyond what everyone thought it would be, having broken several records, reached incredible milestones, and pulled in some serious profit along the way. There are rumors of it making $10 million a day.
That’s all well and good – but does it really give Niantic the right to act the way they have towards the community? The game, albeit incredibly successful and popular, had a less than satisfying launch.
Lack of communication from the developer was a massive factor in this, and the problems didn’t really end there, but let’s look past that. Problems come and go, and Pokémon Go is no exception where they’re concerned, especially considering Niantic had no idea what was coming their way.
Recently, Niantic pulled the plug on numerous third party sites, all used to locate and track Pokémon with greater accuracy than the game offers itself. Around the same time, Niantic removed the tracking mechanic from Pokémon Go altogether – it was completely broken, after all. This, alongside Niantic’s general indifference towards the community, lack of communication, and so on, has prompted users to start requesting refunds.
It’s a simple process, apparently, and there’s a thread on Reddit running people through the steps. Essentially, this is the community’s way of showing Niantic that they’re unhappy. It’s probably working.
The company really needs to speak out soon and pacify growing concerns among the Pokemon Go community that it simply doesn’t care.