When it was reported that Valve was offering refunds for players that purchased No Man’s Sky, the internet grew frenzied with discussion and speculation.
Was Valve really, truly offering full refunds for players who had paid the full price for the game? If so, why? Can player complaints really be that powerful in establishing something like a refund on a game for essentially no fault of Valve or the developers?
It’s common knowledge that No Man’s Sky was divisive on launch. But, would that really make Valve change their “no refunds after two hours of play” rule?
Well, it’s been reported recently that Valve’s stance on refunds is the same with No Man’s Sky as any other game.
No exceptions, no special treatment.
Check out the screenshot below of Valve’s response to the issues of the refund policy of No Man’s Sky – they reiterated that customers of the game would receive no exceptions to their previous rules:
The issue does raise a question about the refund policy on Steam, however. Does Valve need to expand their policy in the future if some customers believe that the two-hour rule is too restricting for returns?
Or will it just remain the same – you buy a game, you play it, you keep it. Most players know what they’re getting into when they make the transaction. Playing a game for longer than two hours and still requesting a refund seems odd.
Most gamers make their own informed decisions about video games, whether it’s on launch day or a pre-order. Even if No Man’s Sky buckled under expectations like some customers believe so, they were still ready invest their time and money into the game anyway.
The issues of refunds for No Man’s Sky is undoubtedly interesting with eyebrow-raising implications on the customer/developer transaction process. Expect more information very soon.